ServiceDesk as a Service to save you the effort and cost

As we know an IT service desk is an essential component of any business that relies on technology to function. It provides critical support to employees and customers and helps ensure that the organization runs smoothly and efficiently.

The business value of an IT service desk can help an organization -

  1. Improved employee productivity

  2. Enhanced customer satisfaction

  3. Reduced downtime

  4. Improved cost-efficiency

  5. Increased security

At Cloudologic we offer Managed ServiceDesk as a Service.

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Why Us ?

  • Technical Expertise

  • Shared and Dedicated pricing

  • Maximized Value

What is included

Incident Management

Responsible for end to end incident handling and resolving any IT-related incidents, such as system failures or software crashes.

Request Management

Responsible for managing service requests from end-users, such as software installations, hardware replacements, or password resets.

Change Management

Responsible for change management activities, including coordinating software updates, system upgrades, and other changes to the IT environment.

Problem Management

Responsible to identify, investigate, and resolve recurring incidents that impact end-users in the long run.

Knowledge Management

Responsible for maintaining a knowledge base of frequently asked questions, solutions, and workarounds to help end-users resolve common issues.

Communication

Responsible to communicate with end-users and other IT staff to provide updates on service requests and incidents.